ㆍ 머리말/3

제1장 사회복지실천의 개관
제1절 사회복지실천의 정의와 목적 / 17
1. 사회복지실천의 정의······························································································ 17
2. 사회복지실천의 목적····························································································· 19
3. 사회복지실천의 구성요소 및 지식체계································································· 22
제2절 사회복지실천의 이념과 철학 / 25
1. 인도주의 및 박애주의···························································································· 25
2. 사회진화론············································································································· 26
3. 민주주의 및 사회주의··························································································· 26
4. 개인주의················································································································ 27
5. 다양화···················································································································· 27
6. 실증주의 및 경험주의··························································································· 28
7. 미 학····················································································································· 29

제2장 사회복지의 발달
제1절 영 국 / 33
1. 엘리자베스 이전의 빈민법····················································································· 33
2. 엘리자베스 빈민법(1601) ······················································································ 34
3. 구빈법의 변화······································································································· 36
4. 근대 사회사업 시기······························································································ 38
5. 사회보장 시기······································································································· 40
6. 복지국가 위기론과 신보수주의 등장····································································· 41
7.[제3의 길]에 의한 사회보장개혁의 시대····························································· 42
8. 영국 복지국가의 현재··························································································· 43
제2절 미 국 / 44
1. 경제대공황 이전 시기···························································································· 44
2. 경제대공황과 사회보장법 성립 시기···································································· 46
3. 복지국가의 위기론과 신보수주의의 등장····························································· 49
4. 복지재편의 시대 : 1990년 이후··········································································· 50
5. 미국 복지국가의 현재···························································································· 51
제3절 한 국 / 53
1. 근대 이전의 사회복지···························································································· 53
2. 일제시대의 사회복지(1910~1945) ······································································· 57
3. 해방 후 절대빈곤시대의 사회복지(1945~1960) ·················································· 58
4. 사회복지제도 도입기(1961~1979) ······································································· 59
5. 사회복지제도 확대기(1980~1996) ······································································· 61
6. 사회복지개혁의 시기(1997~현재) ········································································ 63

제3장 사회복지전문직의 역할과 정체성
제1절 전문직업에 대한 이해 / 69
1. 전문직의 개념········································································································ 69
2. 전문직업의 특성이론······························································································ 71
3. 사회복지 분야의 전문직 기준··············································································· 76
제2절 사회복지실천의 정체성과 전문적 기반 / 80
1. 사회복지실천의 정체성 구성················································································· 80
2. 사회복지전문직의 정체성······················································································ 81
3. 사회복지실천의 전문적 기반················································································· 86
4. 사회복지사의 전문적인 자질················································································· 92

제4장 사회복지실천의 가치 및 윤리
제1절 사회복지전문직의 가치와 윤리강령 / 101
1. 사회복지전문직의 가치························································································· 101
2. 사회복지전문직의 윤리강령················································································· 103
제2절 사회복지실천현장의 가치갈등과 해결책 / 111
1. 사회복지실천과 가치갈등······················································································ 111
2. 가치갈등의 해결책······························································································· 113

제5장 사회복지실천현장에 대한 이해
제1절 사회복지실천의 장 / 119
1. 개 념····················································································································· 119
2. 사회복지실천현장의 분류···················································································· 120
3. 사회복지실천현장································································································· 123
4. 확대된 사회복지실천현장···················································································· 130
제2절 사회복지사의 역할 / 132
1. 서비스 직접제공자······························································································· 132
2. 체계와 연결하는 역할·························································································· 133
3. 체계 유지 및 강화 역할······················································································ 134
4. 연구자, 조사활용자(Researcher/ Research Consumer) ······························· 135
5. 체계개발 역할(System Development) ······························································ 136

제6장 사회복지실천의 관점
제1절 환경 속의 인간 초점 / 140
1. PIE의 기본 구조·································································································· 140
제2절 일반체계관점 / 143
1. 일반체계관점의 주요 개념 144
2. 일반체계관점의 사회복지실천의 함의································································· 147
제3절 생태체계관점 / 148
1. 생태체계관점의 주요개념····················································································· 149
2. 생태체계관점의 사회복지적 함의········································································ 153
제4절 강점관점 / 156
1. 강점관점의 주요 개념·························································································· 156
2. 강점관점의 사회복지실천···················································································· 160
3. 강점관점의 사회복지적 함의················································································ 161
제5절 다문화관점 / 162
1. 다문화관점의 주요 개념······················································································· 164
2. 다문화관점의 사회복지실천················································································· 167
3. 다문화관점의 사회복지적 함의············································································ 174

제7장 사회복지실천의 통합방법론
제1절 통합방법론의 등장배경 / 177
제2절 통합방법론의 개념 / 180
제3절 통합방법론의 특징 / 183
제4절 통합방법론의 모델 / 185
1. 4체계모델············································································································· 185
2. 생활모델·············································································································· 190
3. 문제해결모델········································································································ 191
4. 임파워먼트 모델·································································································· 192
제5절 사회복지실천에 있어서 통합적 방법론의 의의 / 193

제8장 사례관리
제1절 사례관리의 개념과 이해 / 197
1. 사례관리의 정의 및 목적····················································································· 197
2. 사례관리의 등장배경··························································································· 201
3. 사례관리의 구성요소··························································································· 205
4. 사례관리의 관점과 이론······················································································ 207
제2절 사례관리의 실천 과정 / 209
1. 초기과정·············································································································· 209
2. 사정과정·············································································································· 209
3. 개입계획과 실행·································································································· 210
4. 모니터링··············································································································· 211
5. 평가와 종결·········································································································· 211
6. 사후관리··············································································································· 212
제3절 사회복지실천현장의 사례관리 / 213

제9장 사회복지실천관계론
제1절 원조관계의 정의와 특성 / 221
1. 원조관계의 정의··································································································· 221
2. 원조관계의 특성·································································································· 222
제2절 원조관계의 기반 및 기본 요소 / 223
1. 원조관계의 기반·································································································· 223
2. 원조관계의 기본 요소························································································· 224
제3절 원조관계의 원칙 / 227
1. 개별화·················································································································· 227
2. 의도적 감정표현·································································································· 228
3. 수 용··················································································································· 228
4. 통제된 정서적 관여···························································································· 230
5. 비심판적 태도······································································································ 231
6. 클라이언트의 자기결정······················································································· 232
7. 비밀보장·············································································································· 233
제4절 원조관계의 발전과 원조관계 확립의 장애 / 234
1. 원조관계의 발전·································································································· 234
2. 원조관계 확립의 장애························································································· 235
제5절 변화를 방해하는 관계 다루기 / 238
1. 클라이언트의 불신 대처하기··············································································· 238
2. 전이반응 다루기·································································································· 238
3. 역전이반응 다루기······························································································ 239
4. 양가감정 및 저항 다루기···················································································· 240
5. 문제를 성장의 기회로 재규정하기······································································ 240
6. 직면하기·············································································································· 241

제10장 사회복지실천 면접론
제1절 면접의 목적 / 246
제2절 면접의 종류 / 247
1. 목적에 따른 종류································································································· 247
2. 구조화 정도에 따른 종류···················································································· 249
제3절 면접기술 기초 / 251
1. 면접의 구성요소··································································································· 251
2. 면접의 주요 기술································································································ 253
3. 면접을 방해하는 언어적 행동············································································· 264
4. 면접 기록············································································································ 265

제11장 사회복지실천의 과정 - 접수
제1절 실천과정의 개념 / 277
제2절 실천과정의 구성 / 278
제3절 사례발굴 및 접수 / 280
1. 사례발굴·············································································································· 280
2. 접 수···················································································································· 281
3. 접수단계의 과제·································································································· 283

제12장 사회복지실천의 과정 ㆍ 자료수집과 사정
제1절 자료수집 / 293
1. 자료수집의 개념 및 목적···················································································· 293
2. 자료수집 방법····································································································· 294
제2절 사정 목적 / 296
제3절 사정 도구 / 299
1. 가계도(Genogram) ····························································································· 300
2. 생태도(Eco-map) ······························································································ 302
3. 생활력표(Life History Grid) ············································································· 303
4. 사회적 관계망표(Social Network Grid) ··························································· 304
5. 소시오그램(Sociogram) ····················································································· 305
6. 지역사회 사정 도구···························································································· 306
제4절 통합적 사정 / 309
1. 개인에 대한 사정································································································· 310
2. 가족에 대한 사정································································································· 313
3. 집단에 대한 사정································································································ 316
4. 지역사회에 대한 사정·························································································· 319

제13장 사회복지실천의 과정 ㆍ 계획과 개입
제1절 목표설정 / 331
1. 표적문제 선정······································································································ 332
2. 목표설정의 지침·································································································· 333
3. 목표의 유형········································································································· 335
제2절 통합적 계획수립과 계약 / 335
1. 통합적 계획수립·································································································· 335
2. 계 약··················································································································· 338
제3절 통합적 개입 / 342
1. 직접적 개입········································································································· 343
2. 간접적 개입········································································································· 362
3. 점 검··················································································································· 375

제14장 사회복지실천의 과정 ㆍ 평가 및 종결
제1절 평 가 / 379
1. 평가의 유형·········································································································· 381
2. 평가기법·············································································································· 383
제2절 종 결 / 391
1. 종결의 유형·········································································································· 391
2. 종결 과업············································································································ 395
ㆍ 참고문헌 / 400
ㆍ 찾아보기 / 413